Day in the life of a Support Engineer

Day in the life of a Support Engineer

Ever wondered what a typical day as an Elite Controls Support Engineer looks like?

There’s certainly no single answer. In Elite’s case however, the 24/7 Support Engineers work on a rota system to provide the necessary service cover for our clients. When not on call, the Support Engineers work normal office hours assisting & working on assigned projects or individual tasks. You can be involved with multiple projects, ensuring that the systems department reach their project milestones.

Whether on call, or attending site to perform a health check, our Support Team provide an important source of information regarding the condition of our clients systems. By continually working closely with our clients and responding at all times of the day to breakdowns, the Support Team also proactively identify larger problems that may be lurking onsite before they fully manifest. Much of this work is also now able to be carried out remotely, without the need for a site visit.

Having provided these services for over 20 years now, Elite’s engineers have built up a knowledge base and service history for all of our in-support clients. In our opinion, this is absolutely crucial in keeping the wheels of industry turning. After all that’s the prime responsibility of a Support Engineer…isn’t it?

Surprise! Celebrating work anniversaries at Elite

Surprise! Celebrating work anniversaries at Elite


The month of May saw two of our longest serving colleagues pass a very important milestone with our company.

To celebrate this and, say a big thank you to both Jacqueline (10 years anniversary) and, in Colin’s case, an amazing 25 years, Elite’s Chairman Sam Mackay did a “wee” presentation and gift handover.

Thanks everyone at Elite for helping us celebrate these special milestones and, an especially big THANK YOU and well done to our great colleagues Jacqueline and Colin for all their hard work, loyalty and commitment to the business – it is very much appreciated by us all.

#thankyou #business #congratulations #grateful #team #work #proud #anniversary #success

Coming Back Stronger – Wednesday 19 May

Coming Back Stronger – Wednesday 19 May

Our latest industry sharing best practice and knowledge event is now live!

A joint venture with Bridgeall, our shared learning session will discuss leveraging technologies and coming back stronger post-Covid.

Chaired by Joe Pacitti, Managing Director, CeeD (Centre for Engineering, Education and Development), we will be joined by senior panelists from Whyte & Mackay and C&C Group, (Tennent’s) who will be sharing valuable insights of their experience of navigating the pandemic and their plans for the future.

This event is not to be missed. Book your space here:

#ComingBackStronger #FoodandDrinkEvent #VirtualEvent


New Project Manager

New Project Manager

We are delighted to announce that Sam Ella has joined Elite Control Systems as Engineering Project Manager.

Sam is a highly experienced Project Manager and has worked across several of our key industries including Oil & Gas and “Clean” Energy.

Speaking of her appointment, Bill Grant, Elite CEO commented; “We are absolutely delighted to welcome Sam to our team and are particularly pleased to have secured someone of her experience and qualifications. All of us are very much looking forward to working with her and what she will bring to our growing team and, our customers alike.

A very warm welcome Sam from all of the Elite team and the best of luck in your new role!

#team #energy #project #engineering #projectmanager #teamwork #projectmanagement #congratulations

Coming Back Stronger – Event

Coming Back Stronger – Event

With the food and drink industry facing a raft of post-COVID challenges, it has never been more important to have a clear strategy, embrace change and use digital technology to drive operational excellence and improved productivity.

If you are ready to leverage the full potential of current and emerging technologies to improve industry competitiveness in an uncertain digital world and, would like an opportunity to hear from and discuss such challenges with your peers on their experiences and how they intend to move forward in a post COVID world – then this is a must attend event!

Join us for a shared learning session with some of the biggest names in the food and drink industry.

Facilitated by Joe Pacitti, Managing Director, CeeD Scotland, our panel of senior industry leaders will be sharing their experiences of navigating the pandemic, whilst also offering some fascinating insights on their challenges and plans for a post lockdown world.

The panelists will be joined by subject matter experts from Bridgeall and Elite Controls, both leading providers in manufacturing technologies who will offer their insights to the role and use of technology and innovation to plan, recover and come back stronger in a very different world.

• Joe Pacitti, Managing Director, CeeD Scotland
• Malcolm Smith, CIO, Tennent’s (C&C Group)
• Mark Hilson, Head of IT and Business Systems, Whyte and Mackay
• Graeme McLean, SharePoint Practice Lead, Bridgeall
• Brian Sneddon, Operations Director, Elite Controls

The event can be booked on the Eventbrite link here;


BSI ISO9001 Audit

BSI ISO9001 Audit

As part of their annual standard assessments, Elite Controls once again were due for an ISO9001 audit.
The objective of the BSI assessment was to verify that all elements of the management standards are being effectively addressed. The quality system should demonstrate the ability to support the achievement of statutory, regulatory and contractual requirements for the organization’s specified objectives. It must also confirm the ongoing achievement and suitability of the company strategic plan, identifying where applicable potential areas for improvement of the management system.

The company quality management system was verified as implementing relevant policies, processes, procedures, controls, standards, guidelines, organizational structures and supporting technology. This process also effectively demonstrated the company’s ability to consistently provide products and services to meet their customer’s needs, alongside any pertinent statutory and regulatory requirements.

For the 2nd successive year Elite passed the BSI audit with no non-conformances and no recommendations.
A huge well done to all of the team and a fantastic result from Elite!

#BSI #British #Standards #Institution #ISO9001 #ISO #Audit #Assessment