Support contracts can be fully customised and are available in numerous configurations. Whether the requirement is for a full 24/7 response contract, 24/5 cover, or even a simple next day working hours response, Elite can accommodate clients’ needs.
Elite can also build intervention costs into these contracts, eliminating the need for raising orders and delivering an instant support response. This allows clients to potentially accumulate engineering hours over a period of time, and to have engineers carry out scheduled tasks. Upon taking out a contract, you will receive guaranteed response times, availability and a dedicated contact number. With a built in escalation procedure for all contracts, customers can experience complete reliability and confidence at all times.
Elite have recognised that having access to support personnel is often desirable, but not always possible. To assist, Elite can offer an ad-hoc breakdown service, allowing any client (or potential client) to gain access to trained support engineers who will provide an efficient level of breakdown cover for their operation.