ELITE CONTROL SYSTEMS’ ENGINEERING SUPPORT SERVICES NOW REACHES ALMOST 60 SITES GLOBALLY
Livingston, Scotland- 7th August 2017– Elite Control Systems, a leading provider of Systems Integration and Support Services, is delighted to announce that as a result of increased demand for its Engineering Support Services, it now supports almost 60 individual sites globally across a range of Industries including: Oil and Gas, Distilling and Bottling, Power, Food and Beverage and Manufacturing.
Expanding its engineering support services.
Elite Control Systems initially began supporting systems specifically designed by Elite’s own Systems Engineers. However, because of increasing demand for engineering support services, Elite now has a dedicated support department. This department now covers everything from supporting a range of complex systems in a multitude of industries, to 24/7 emergency call out response, Site Audits, Obsolescence Audits and much more.
New ticketing system ‘EPiTrack’ developed to monitor support calls and performance.
With the number of Support Contracts increasing every year, and the desire to continually improve performance, Elite’s engineers have developed a new digital support ticketing system called “EPiTrack”. This system is designed to keep users and clients up to date during specific jobs by continually tracking progress and providing up to date information whilst also providing monthly reports where required.
“EPiTrack” is tailor made for Elite’s clients, and as mentioned above will provide management with reports that includes exact information on the type of call received; the details of the dedicated support engineer; what work was carried out; the type of solution provided; and finally, how long the entire process has taken from callout to completion.
About Elite Control Systems Limited.
Founded in 1992, Elite Control Systems Limited specialises in systems integration. It is known for helping companies within a variety of industries to use fast-moving process control, automation and information technology to achieve their business objectives.
If you would like more information on our services provided, please fill out the contact form below or alternatively, e-mail us at firstname.lastname@example.org or contact us on +44(0)1506 597900.